This Privacy Policy describes how Engage Speak ("we," "us," or "our") handles personally identifiable information collected when you use the www.engagespeak.com website (the "Site"), share information on the site, or provide information to us through any medium. It is part of, and subject to, Engage Speak’s Terms of Use, available at Terms of Use. By using the site and the services available through it (the "Services"), you agree to be bound by both this Privacy Policy and our Terms of Use. If you do not agree with the terms of this Privacy Policy, you must stop using the site and request that your registration be terminated. The site is owned and operated by Engage Speak.

1. Your Consent

By accessing the Engage Speak Platform, you agree and consent to the collection, transfer, use, storage, disclosure, and sharing of your personal information (as defined below) in accordance with our Privacy Policy. If you do not agree to these Terms, please do not use or access the Engage Speak Platform.

2. Information We Collect

We collect information that can identify you ("Personal Data") as well as non-identifiable usage data. This includes:

A. Personal Data You Provide Directly
When you register, purchase a subscription, book a class, or contact us, we may collect:

• Full name
• Email address
• Phone number (for verification, reminders, and communication)
• Country & Timezone
• Preferred language
• Class bookings, history, and progress
• Profile photo (if uploaded)
• English proficiency level or CEFR level selection
• Selected learning pathway
• Camera and microphone access (used only during real-time class communication)

We request access to your camera and microphone only when you join virtual classes through our platform. This access is used solely to enable real-time communication during the class.

Your password is securely encrypted. We cannot view or retrieve your plain password.

B. Automatically Collected Technical Information
Our hosting infrastructure may automatically collect:

• IP address
• Device & browser type
• Operating system
• Pages visited and time spent

This helps with analytics, fraud prevention, and improving platform performance.

C. Payment Data
If you subscribe or make a purchase, payments are processed through third-party gateways such as PayPal / Razorpay.

We do not store your full card or payment details.

D. Live Chat System (Tawk.to)
We use Tawk.to (a third-party live chat and messaging tool) to provide customer support. When you interact with the chat widget, Tawk.to may collect:

• Name, email, and phone number (if you submit them)
• Chat messages
• IP address and location (general — not exact)
• Browser/device information

Data submitted via chat may be stored on Tawk.to’s secure servers and processed according to Tawk.to’s Privacy Policy.

We use this data only to respond to support requests and improve chat automation (including FAQs and bot replies).

3. How We Use Your Information

We use your Personal Data to:

• Provide 1-on-1 English classes and manage scheduling
• Process payments and manage subscriptions
• Communicate class reminders via email, SMS, WhatsApp, or phone
• Provide support through live chat (including automated FAQs)
• Improve platform features and user experience
• Notify you of important updates, service messages, or promotions (optional — you may opt out)

We do not sell your personal information.

We only share data with third parties when necessary to provide services (e.g., payment processors, email service providers, live chat support).

4. Data Integrity, Purpose Limitation, and Security

We process Personal Information in a manner that is compatible with and relevant to the purposes for which it was collected or authorized by you. To the extent necessary for those purposes, we take reasonable steps to ensure that the Personal Information is accurate, complete, current, and reliable for its intended use.

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, protecting your Personal Data from loss, misuse, unauthorized access, disclosure, alteration, or destruction. Our security practices are regularly updated in accordance with technological advancements.

However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of any information you transmit to us and disclaim liability for any unauthorized disclosure beyond our reasonable control.

You are also responsible for maintaining the confidentiality and security of your account credentials. For example, never share your password, and take appropriate steps to secure your username, password, and personal information when using the services. Additionally, you are responsible for ensuring the security of any personal device you use to access the services.

5. Payment & Refund Policy

Refund Eligibility:

Students may request a refund if they wish to withdraw from their subscription. Refunds will be processed on a pro-rata basis, subject to the following conditions:

• Refund requests must be made within 30 days of the subscription purchase.
• Refunds are applicable only for 3-month and 12-month subscriptions.
• Pro-Rata Calculation: The refund amount will be calculated based on the remaining duration of the subscription. For example, if a student attended [X] classes out of [Y] total classes, the refund will be for the remaining classes, after subtracting any applicable fees.
• Applicable taxes and processing fees will be deducted from the refund amount.
• Discount Adjustments: If a discount was applied at the time of purchase, the refund amount will be adjusted proportionally to reflect the discount. For example, if a 10% discount was given, the refund will account for this reduction accordingly.

Operational Charges:

An operational charge will be deducted from the refund amount to cover administrative overhead and payment gateway fees incurred during the transaction process. This charge helps us recover costs related to processing, platform maintenance, and transaction handling.

The operational charge will be calculated as 10% of the pro-rata refund amount or $199 USD, whichever is higher.

Payment Issues:

• If a payment is deducted but your subscription is not activated, please allow a few hours for processing. You will receive a confirmation email once your subscription is active.
• Please avoid making duplicate payments. If you attempt to repurchase a subscription and multiple payments are deducted, email us at [email protected] within 30 days with your payment details, including the deducted amount, transaction ID (if available), your email address, and full name, so we can process your request. If the transactions were successful, we will refund the duplicate payment within 7 business days, after deducting applicable taxes and processing fees.

Failed Transactions:

• If funds are deducted and your subscription is not activated after 24 hours, contact us at [email protected] with:
  • Transaction ID
  • Payment proof (screenshot or bank statement)
• We will resolve the issue within 7 business days.

6. Children’s Privacy

Our services are not intended for use by children under the age of 13 (or the minimum age required by your local laws). We do not knowingly collect personal information from children without verifiable parental consent.

If we become aware that we have inadvertently collected personal information from a child without proper consent, we will take steps to delete that information as soon as possible.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected], and we will work to remove such information from our systems.

7. Data Retention

We retain your personal data only for as long as necessary to:

• Provide our services and track your learning progress
• Comply with applicable legal and regulatory obligations
• Resolve disputes and enforce our terms and policies

You may request the deletion of your personal data at any time by contacting us at [email protected]. We will process your request in accordance with applicable data protection laws.

8. International Users

Our services are available globally. By using our platform, you acknowledge and agree that your personal data may be transferred to, stored, and processed in countries other than your country of residence — including jurisdictions where our servers, third-party service providers, or business operations are located.

These countries may have data protection laws that are different from those in your jurisdiction and may not provide the same level of protection. Regardless, we implement appropriate technical and organizational measures to ensure that your data is handled securely and in accordance with this Privacy Policy and applicable data protection regulations, such as the GDPR where applicable.

9. Your Rights

Depending on your country and applicable data protection laws, you may have the right to:

• Access, correct, update, or delete your personal data
• Withdraw your consent to processing where consent was the legal basis
• Object to or restrict certain types of data processing
• Request the portability of your personal data
• Lodge a complaint with your local data protection authority or supervisory body

To exercise any of these rights or for more information, please contact us at [email protected].

10. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and your continued use of Engage Speak following those changes constitutes your acceptance of the updated policy.

11. Contact Us

For any questions or concerns:
📧 Email: [email protected]  🌐 Website: www.engagespeak.com